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Frequently asked questions about Pashkateb
The quickest answers to the most common questions, each linking to the full explanation.
Stock questions
Why did stock not go down after I raised an invoice? The invoice is still a draft. A draft does nothing. → Draft and Submit
Current stock on the Items screen differs from the warehouse balance? Two different numbers: the first is the total across all warehouses, the second is one warehouse's share. → How stock is tracked
How do I correct a wrong stock balance? With a stock adjustment, not by editing the item. → Stock adjustments
What moves stock? Only five things: submitting a sales, purchase or return invoice, a stock adjustment, and a warehouse transfer.
Invoice questions
Can I edit a submitted invoice? No. Submitting is final. Raise a return invoice. → Return invoices
Why does submitting fail with a credit limit error? Customer balance + the invoice's remaining amount exceeds their credit limit. Collect, or raise the limit. Zero means unlimited. → Customers
Can I add the same item twice on one invoice? No. Increase the quantity on the existing line.
Online store questions
Why do all my products say out of stock? The store warehouse is empty. The store reads from Online Store Warehouse only. → Online store stock
I sold orders and stock did not change The orders were never fulfilled. Click Fulfill order. → Fulfilling, collecting and cancelling orders
Does the store accept card payments? Checkout currently records every order as cash on delivery. → Checkout and payment
I added items and cannot find them in the catalog Click Sync items. The catalog does not refresh itself. → Store catalog
Can I change my shop URL name? No, it locks after creation. Connect a custom domain instead. → Custom domain and SSL
Accounting questions
My invoices submitted but there are no entries Your chart of accounts is incomplete. → Automatic postings
Why can I not see profit in the sales postings? A sales invoice posts no cost-of-goods-sold entry. → Average cost and valuation
My trial balance does not balance Usually an account with the wrong normal balance, or an incomplete chart. → Trial Balance report
Permission questions
Why is a screen missing for me?
Your role lacks the view permission for it. → Roles and permissions
I cannot add a new user You have reached your plan's user limit. → Subscription and free trial
Report questions
I changed the filters and nothing happened You did not click Apply Filters. Report screens do not refresh on their own.
Report figures are lower than expected You have draft invoices. Reports count submitted ones only.
My export has too few rows Raise Rows per page below the table. An export takes only what is displayed. → Exporting data
Still stuck?
Check Common problems or the Glossary, and if the problem persists contact support with the exact steps you took.
Frequently Asked Questions
Why did stock not go down after I raised an invoice?
The invoice is still a draft. A draft does nothing at all — no stock, no entries, no customer balance change. Change its status to Submitted or click the Submit action.
Why does my store say out of stock when I have goods?
The goods are in a different warehouse. The storefront reads its balance from Online Store Warehouse only. Move stock into it with a warehouse transfer or a stock adjustment.
I sold orders on the store and stock did not change
The orders were never fulfilled. An order only reserves stock; the actual deduction happens when you click Fulfill order, which submits the sales invoice.
Why are some screens missing for me?
Your role lacks the view permission for them. The sidebar is filtered by permissions so the screen disappears entirely. Speak to your company admin.
My invoices submitted but there are no accounting entries
Your chart of accounts is missing a required account such as Accounts Receivable or Sales. The system completes the submission and moves stock but skips the entry. Check Finance -> Accounts.
Can I edit a submitted invoice?
No. Submitting is final and there is no unsubmit button. The only way to reverse a submitted invoice is a return invoice linked to it.
Related Links
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