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Store orders: managing online orders
Every order automatically creates a draft sales invoice. This screen is where you close the loop.
What is the store orders screen?
A list of every order that has come in from your online store, and where you act on them.
Where to find it
Commerce → Store Orders, or /dashboard/commerce/orders.
Permissions: shop_orders:view to see, shop_orders:manage to act.
Every order has an invoice
As soon as a shopper completes checkout, the system creates a draft sales invoice for the whole order and, for stock-tracked items, reserves the quantity in the store warehouse.
That invoice stays a draft until you click Fulfill order.
The stats
| Number | What it means |
|---|---|
| Total orders | Every order |
| Unpaid on this page | Needs collecting |
| Pending fulfillment | Needs fulfilling — the one that matters most |
The filters
| Filter | Values |
|---|---|
| Search orders | Order number, customer, email or phone |
| Order status | Placed · Cancelled |
| Payment status | Unpaid · Paid |
| Fulfillment status | Pending · Fulfilled |
Click Apply filters to run them and Reset to clear.
Three independent statuses
It matters that these are not one pipeline:
| Status | Says |
|---|---|
| Order status | Whether the order stands or is cancelled |
| Payment status | Whether the shopper has paid |
| Fulfillment status | Whether the goods have gone out |
It is entirely normal to have an order that is Paid and Pending at the same time — the shopper paid but you have not fulfilled it, and stock has not moved.
The order detail page
Click any order to open it.
The stats strip
Order total · total quantity · placed at · draft invoice (a link) · paid at · fulfilled at · payment entry (a link).
Those links are genuinely useful — they take you straight to the linked invoice or payment.
The sections
| Section | Contains |
|---|---|
| Ordered items | Items, quantities and SKUs |
| Customer | The shopper's details |
| Shipping and fulfillment | Shipping method and fulfilment status |
| Payment | Payment method and status |
| Order notes | Anything the shopper wrote |
The actions
Three buttons: Mark as paid · Fulfill order · Cancel order. Plus Open sales invoices.
Each has a different effect — the full explanation is on the fulfil, pay and cancel page.
A suggested daily routine
- Open the screen and look at Pending fulfillment.
- Filter fulfilment status to Pending.
- For each order: mark it paid if the money is in, then fulfil it.
- Fulfilling is what moves stock — without it your numbers will never come right.
Frequently Asked Questions
Why does every order have a draft invoice?
So the order is recorded in your books from the first moment without touching your stock. The invoice stays a draft until you fulfil the order — at which point it is submitted and stock moves.
What is the difference between the three statuses?
Order status says whether the order stands or is cancelled. Payment status says whether it is paid. Fulfilment status says whether it has shipped. They are independent — an order can be paid and still unfulfilled.
How do I find an order?
Use the search box above the table. It matches on order number, customer name, email or phone.
Can I edit an order?
No. The order is a record of what the shopper asked for. What you can do is the three actions: mark as paid, fulfil, cancel. To change a value, work on the linked sales invoice.
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